‘allo ‘allo, this is Nighthawk calling. Are you receiving me? Over.

No, Nighthawk. I’m not receiving you. I’m sending you back to Amazon!

My British Gas smart meter and Hive system went offline – again, and I’m putting the blame firmly on the Netgear X10 Nighthawk router – the one that looks like Hela from Thor: Ragnarok.

On Saturday morning I awoke to find that the British Gas Smart Meter had taken itself offline along with the Hive thermostat and receiver (and subsequently the app). Another call to Hive support eventually got things going again, but this time I was informed that the signal strength was all over the place.

However, I have a bone to pick with Centrica and Hive support – they’ve moved their support pages without setting up 301 redirects. The result is this – a massive SEO fail:

One problem I did have after getting the system back online was that one of the Hive lightbulbs had stopped responding. My living room’s front light. So I had to turn the lighbulb on and off 7 times before it reset and was able to be picked up by the Hive system again. As these lightbulbs act as a signal booster, I was wondering if these things had any part to play in all these problems. Whenever there have been a problem with the Hive system, the lights on my Netgear ProSAFE switch were constantly flashing – all at the same time – and in time with each other. Rebooting the Netgear Nighthawk fixed this, and things settled down to their regular on/off blinking.

So I decided to send the Nighthawk back to Amazon. And this is an odd thing. Amazon sent the thing via DPD. In order to return it, I have to drop it off at a Hermes drop-off place, or via the Royal Mail. It’d be nice, given the heft of the product, if Amazon could pick it up.

I’ve been using the Fritz! Box again for the past couple of days and haven’t had any dropouts from the British Gas smart meter or Hive. I am going to try the Amplifi HD mesh system which costs slightly less than the Netgear router, but should – hopefully – be a considerably better performer. The manufacturer of the system, Ubiquiti Networks, is a highly respected company within the networking community.

In fact, I specified and arranged the purchase of their UniFi system at work. And all that was based around on the antics of MarzBar (Alex Brooks) who, at the age of 18 set-up an entire WISP (wireless internet service provider) and uses Ubiquiti kit extensively. And here’s Alex explaining how the Amplifi system works: