Vitality Insurance’s Apple Watch Offer fails to reliably read Apple Health data

Technology.  It can be such a pain in the gluteus maximus at times. And no more so when as an insurance company, you’re trying to innovate within the health insurance market by offering customers a heavily discounted Apple Watch in exchange for the user getting fitter (which means they’re less liable to make a claim).

For that very reason I sold my old Apple Watch and traded it in for the Vitality Apple Watch – a 42mm series 2 Nike model for £99.  I figured that an incentive like this would help me walk (including fast walking) more if I didn’t have to pay any more than I already had.

In terms of the watches, there is very little difference between the regular Apple Watch and the Nike branded model other than the straps and watch face, which I love.

Along with the Withings smart scales, I’ve been recording my steps within Apple Health and it’s been working just fine.  But I’ll be darned if I can get the Vitality app on my iPhone 7 Plus to read data from Apple Health so that they can track my progress and decide – if at all – I need to pay any further for the watch.

Things have got to the point where BBC News has picked up on the problem. The app tells me that it’s connected with Apple Health, but no data is ever exchanged between both apps.   You’re supposed to collect 10 points for connecting Apple Heath and the Vitality app, but nope.  Absolutely nothing.  Nada.  Kaput.

Vitality released an app update yesterday, but that did nothing.  So we may be in for a long wait before things start working properly.  I’ve already been in touch with Vitality about this, so they are aware that I’m having problems – as to what they’ll do with the payments remains to be seen.

As a side note, why is the Vitality main web site hosted in South Africa?  Member details appear to be stored within a datacentre based in Slough, however.  Very odd.  But at least my health data remains in the UK.  Hopefully.  I doubt my health data on the Watch or iPhone is shared with Apple in the US.  

No, Dropbox, I do not want to upgrade to the Business edition

I pay Dropbox annually for the 1Tb edition of their service.  But they are constantly bugging me whenever I access the web interface to “try” the Business Edition which would cost me £55 per month minimum, and of which I have absolutely no interest in using.  I cannot disable these notices.

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This is in addition to the incredibly annoying pop-up when sharing files which prompts people to log in, even though you’re sharing to the world.

I’d happily switch over to my G Suite’s Google Drive service, but Dropbox is still the best in class for online storage.  As such, they have me by the danglies as a consequence.  But it won’t stop me from slapping them around the chops with a wet kipper for this constant and frustratingly annoying spam for their business edition of which I do not have any  desire or need for.

Even if I did have a need to use Dropbox for Business, their constant in-your-face spamming has put me off entirely.

When my annual subscription expires next year, I’ll be seeking alternatives – unless Dropbox reconsiders its position over these glorified spam adverts.

 

After 4 days, the Pixel XL is going back..

.. because of the lens flare problem.

I know I said it wouldn’t bother me, but having experienced it a few times after that post, I just can’t justify locking myself into a two year contract when the hardware isn’t up to scratch.  It is a hardware issue.  I know Google has said it would fix the problem with a software patch that will detect and remove the lens flare through the use of complex algorithms, but having experienced it first hand, I just don’t think this is the right way to do it.  Short of a full recall with redesigned camera assembly, software isn’t going to cut it.   There have also been a few Bluetooth issues that have cropped up as well.

So I’ve arranged with the carrier to return the unit to them next week and downgrade back to the SIM only plan.  I’ll just stick with the iPhone 7 Plus.  Having now had what appears to be two flagship Android handsets returned in four months – both of which were designed in a bit of a rush[1], at least I know what I have with the iPhone.


[1] Apparently the Pixel/Pixel took just 9 months of development time.  Samsung rushed the Note 7 to try and beat Apple, and look how that ended up.

Good job I handed back my Note 7 and got a refund..

.. because there have been at least five reports of replacement Note 7 units exploding within the past two weeks.  And Royal Mail apparently won’t touch any parcels that have a Samsung mobile device in it.

The refund from the Note 7 went on the iPhone 7 instead.  A shame as I really liked the Note 7 – but Samsung’s rush to market has now caused it insufferable damage and it’s going to be extremely difficult trusting them with future mobile devices (and washing machines) going forward.