.. just isn’t as good as Google Workspace.
I sent my local MP an email the other day regarding digital rights. That is, if you purchase something from the Apple TV store, or a Kindle book, or an Audible audiobook – you should have, at the very least, the rights to transfer them to another service (since breaking the DRM and making a backup copy is treading in a very grey area). 1
I thought I might get an automated reply to my email, but didn’t – so I wanted to check my mail server logs.
Unless you want data quickly, you have very limited options. Essentially anything outside the defaults will result in Microsoft’s server having to work hard to get the data you want – and that means waiting. In Google Workspace, you can define a series of filters and get your results back instantaneously.
I’ve been waiting 10 minutes already and the report isn’t complete, and I asked for all outgoing mail that was sent yesterday to be listed and the status of the delivery. This isn’t good, Microsoft. It shouldn’t take this long for something so simple. I’m the only user of the service!
1 One reason that brought this up – Amazon is giving me some cause for concern (along with removing features from Prime Video TV that are now an extra cost without telling anybody about it first). This is crazy given Amazon sells TVs – and TVs with those very features it now demands extra payment for. And like most U.S. tech companies, if they keep acquiring more companies (like they did MGM), prices will continue to rise to pay for the acquisition.
I think Amazon yields too much power across a variety of industries and services (shopping, TV streaming, computing and many more besides). One of my prime (geddit – Amazon Prime) concerns is that having sent them an email about an issue I’m having, days went by without any answer, so I contacted them again. I was told they never received my email. I proved them wrong (at least the email delivery between me and their server). For crying out loud, they run one of the world’s biggest computing platforms and they’re telling me they never received my email. What a load of crap.
I also find it really difficult to get in touch with customer service – they rarely publish a telephone number. It’s either a text chat or being sent through the labyrinth of help articles until you go mad and give up. When you do get to customer service it’s through to an international call centre where the operator usually speaks English as a second language which can occasionally make it very difficult to communicate – plus they’re all working to scripts (which are often wrong too). Amazon are being cheap bastards, and it shows.