As I’ve mentioned in a previous blog post, Sky wanted to charge an early termination fee for my broadband despite Ofcom’s ruling stating that one can move provider during the contract if they raise prices.

Then I re-read the subject line of their email again (while I was on the phone to them, causing me to laugh at the most awkward of moments):

Which Earl did they kill? Who knows? But they charged me for it.

Turns out they did charge me, but it was a mistake which has now been rectified. Not helped when Sky go out their way to hide their phone number on their web site. I’m all for self-help and everything, but sometimes – just sometimes – it’s quicker to do things over the phone.