I’m generally happy with my Virgin Media package. Okay, I’m not – I love the broadband, but the problem is with TV. A number of artefacts appearing in recorded programs, along with a poor catch-up service, plus an app that constantly forgets my login credentials is making me regret my decision to move to Virgin Media in the first place.
Yet, Virgin Media keep rolling out the boilerplate, “Catch up is a free value added service” as if they are washing their hands of responsibility. While I appreciate they get their feeds from multiple sources, it doesn’t mean they shouldn’t come down hard on their suppliers to ensure a hassle free service.
Sky’s catch-up service is/was practically impeccable in comparison – as was the image quality. Sure, the navigation system was as weird as hell, but it worked. I do seriously regret switching TV to Virgin – and come next year, I’ll be cancelling (and moving back to Sky) unless I see a significant investment in time and money from Liberty Global in improving the service. I gave up on Sky Cinema with Virgin because an increasing number of films weren’t available in HD. I get better service with the NOW TV app on my LG TV.
Here’s a typical Virgin Media response: