How many viewing cards does it take to determine a Sky Q box has died?

Two.

My Sky Q box has given up the ghost.  It is an ex-Sky Q box.  It has gone to Silicon Heaven.  Or at least I think it has.  Maybe it’s merely pining for decent TV programming.  Whatever has happened, I need a Sky engineer to come out.

I came home from work last week to the message that I needed to insert a valid viewing card into the box.  There was a valid viewing card in the box.  I took it out and put it in several times.  I gave the box a reboot or twelve.  But no, it wasn’t having it.  Having gone through Sky’s horrendous automatic telephone service (which make me very angry), I was put through to an operator who took me through all the steps I’ve already been through and we came to the conclusion it may be the viewing card.  So a new card was dispatched via Special Delivery and arrived on Saturday last week.

ALAS!

It did not work.  The Sky Q box doesn’t want to know.  The big problem is that without a valid viewing card, one cannot view any recordings or watch anything outside of the main terrestrial channels.  But Westworld and Last Week Tonight with John Oliver was going to be on – as well as having to catch up with Britain’s Got Talent semi-finals and the final itself!  I had to catch up!  But how?

So the first thing I did was to call Sky and tell them that the new viewing card did not work.  After a while, it was decided an engineer has to come out.  What day of the working week would I like?  None of them.  I work.  Sky charges for weekend visits.  I said I wasn’t particularly keen on their policy, given that it’s just me living here.  Thankfully the operator was kind enough to waive the charge in this instance and also processed a credit for the time that I’d be without Sky Q.

Will Sky Q be available this weekend?  Only time will tell.  In the meantime, I’ve taken out a month’s worth of NOW TV Entertainment package (I do wish Sky would offer a free week/month  for folk who have smart TVs or smart dongles/boxes that offer NOW TV)  as a backup.  I was able to watch Westworld and John Oliver and all sorts just fine on my Apple TV.  I took out a free trial of ITV Hub+ to catch up on Britain’s Got Talent and all is well.  Channel 4, however, still have not got a tvOS app for All 4.  As a public broadcaster, this is inexcusable.  If the BBC can put iPlayer on as many platforms as wide as possible, so can Channel 4.