I was due to have a 65″ Sky Glass TV delivered and set-up this Saturday, but on Monday decided that having gone through all the latest available information from the Sky Community forums, YouTube and other bits and bobs, Sky Glass is just too new and too finicky to take on at this time, despite it being a good, cheap option to upgrade my TV.
Things like Sky shipping out TVs with incorrect firmware, firmware updates bricking devices, little to no control over when firmware updates are applied (short of unplugging the TV from the network) and a whole variety of other issues put me off. From the sounds of things, given time, Sky Glass should be an exceptional service for those that can’t or do not want to have satellite TV. But this is a first-generation operating system as opposed to LG’s WebOS or Google TV (no, you can’t buy “dumb” TVs these days – they’re all networked and features can be added or removed at a whim), and that needs a lot more testers and testing to get to the point where I can trust it. That’s a strange statement from somebody who started using Linux before it even reached version 1, but it’s true (big difference between computing and consumer devices in my view – but even then, I won’t run a beta or developer version of macOS or iOS/iPadOS on my hardware which has cost me literally thousands of pounds).
All this is in addition to backend problems at Sky. I am still waiting for a £20 refund for each order – but their backend/refunds system is having a little trouble. If I don’t see it by the end of the month, I’ll give them a little nudge. Plus my account still shows Sky Glass attached to it, and I’m not able to view my Sky Q details anymore – either via the website or through the Sky iOS app. So there’s that. But what I will say is that Sky’s customer service has been nothing short of excellent and a fine example of what customer service should be.
So I’m buying a Sony Bravia KD-55X89J 55″ TV instead. It has HDR support for Dolby Vision, HLG and HDR10 (but not HDR10+), Dolby Atmos for 3D surround sound, fancy pants image processing and all manner of guff that I’ll need to work out how to use. I chose Sony for a couple of reasons:
- Compatible with AirPlay 2 and Apple’s HomeKit – which I use, and means that any footage I shoot with the iPhone 13 Pro Max in Dolby Vision can be played directly to the TV
- Google TV – Android (and thus Linux) in a TV! The range of streaming (and other) apps for the TV should be sufficient for a very long time assuming Sony and Google keeps things up to date. I have more confident in this than LG’s WebOS whose updates were few and far between and next to non-existent now. This from both an app feature and security point of view is very important.
- Easily plays with my 4K Sony Blu-Ray player. One remote control for everything. Lovely.
- 4 HDMI ports. A whole extra port! Sky Glass doesn’t do that. Plus audio outputs too. And Bluetooth headphone support. 2 of the HDMI ports support the latest 2.1 specifications and 120Hz refresh rate.
- 5 year guarantee
I’ve paid for a service in which the people delivering it should set it up for me and take away all the packaging as well as the old 60″ LG TV away which saves me a lot of trouble. Must remember to wipe all the settings from the streaming services in WebOS first. I bet many people don’t do that…
But anyway, it’ll work with Sky Q just fine and if Sky ever decides to upgrade the Sky Q hardware, the swap out will be easier than replacing the whole TV again.