After nearly a full year of Sky Q, I’m almost ready to give up. Except I can’t – not until August (blasted 18-month contracts).
The biggest problem with Sky Q for me is the user interface – requiring far too many actions to get to where you want to go. I’ve barely used the Sky Q minibox. I’ve had to power cycle the minibox a couple of times as there are a few Wi-Fi devices upstairs that rely on it and stopped working after the box went a bit wonky (technical term).
I detest Sky’s series record. It doesn’t work very well at all. I often find it records new episodes and repeats of the same episodes, completely stops after a series ends and never picks up the next series, and all manner of silly things. I use Sky’s web-based Never Miss to fill in the blanks, but honestly, this just isn’t good enough.
I gave up using the fancy pants Sky touch remote a while back. Scrubbing through adverts is too sensitive – often going way beyond where I want to end up. The IR remote also supplied works well enough.
UHD 4K content is still sadly lacking too.
I also find that adding/removing packages is horribly inconsistent too. Sometimes you can use the web interface to manage this, other times you need to speak to somebody by phone. Why can’t we manage our account entirely online?
The only good thing about the whole package has been Sky Broadband Fibre Pro. Rock solid, with static IP and IPv6 address and everything.
But I think that come August I’ll be switching to Virgin Media. Now they offer upload speeds up to 20Mbs and download speeds up to 200Mbs, with IPv6 coming later this year (apparently) – and a new, faster (and tiny) Tivo box that offers even more simultaneous live channel recording than Sky Q, albeit with a smaller capacity hard drive (doesn’t bother me – I’ve barely filled the Sky Q box HD). I’d be happy to get rid of the Movie channels. I don’t watch them as often as I used to – I find these days Netflix & Amazon take up most of my viewing time.