Well. We’ve just returned to the stone age with
South Worst Trains South West Trains.
I’ve been using my South West Trains Smart Card just fine for the past month. I had bought the contactless portion at Woking station’s ticket machines using the season ticket renewal option.
Today when I tried to do the same thing, the machine told me – several times, and most insistently, that it couldn’t find any season tickets. I could buy regular train tickets for the card, and a 7 day pass between Woking and Guildford – but not a monthly. So I walked up to the ticket office who told me that they don’t support these contactless cards and could only offer me paper tickets. Talk about a step backwards!
Grudgingly I had to go for the paper route as I had to catch the next train to Guildford. But before I went for my daily coffee fix at Costa, I went to one of the ticket office kiosks and asked if they were able to handle contactless cards. Nope. They couldn’t even read them. All HQ’s fault, apparently.
What I don’t understand is why this worked before and now it doesn’t. The system was working beautifully for the month I had the contactless card. In/out at the barriers with not one single hassle. Now I’ve got to go back to using paper tickets which wear out easily (often necessitating me to go and get it replaced), and thumble to pull the ticket out each time.
This is 2016, FFS, not the time of Doctor Beeching.
And when I tried to log into the South West Trains web site, not only am I not able to determine what my credentials are (I have them saved in my password management utility, but they’re not being accepted), but I’m getting this old chestnut:
I wanted to check if I could buy the ticket in advance (although I’d still have to get the Plusbus component at the ticket office as SWT has never supported Plusbus on tickets longer than a week at the ticket machines).
In short: what a flippin’ mess.