As the Internet has progressed, we now tend to refer to SSL as TLS (“Transport Layer Security”). I reckon it’s only a matter of time before Amazon comes up with their own acronym to describe their content:
First, it was Good Omens. Now it’s The Boys. Amazon Prime Video has been available on Apple TV devices for a while now. Not long, but long enough. I bought the 4K version of the Apple TV because I have a 4K TV.
I do have the Amazon Prime Video app on my LG 4K TV, but I don’t tend to use the built-in apps for the TV because the TV is getting old now and the app and WebOS updates are few and far between. An Apple TV device should continue to receive OS and app updates regularly for many years to come – and one only has to replace one component when Apple stops supporting that device, rather than having to replace an otherwise good working TV. This is why I despise the “smart” in Smart TV.
Amazon, like Netflix, has been commissioning original TV shows in UHD (4K). With Netflix and the right subscription, you’ll get the highest resolution out the box without any fuss. If it’s 4K, you’ll get 4K. If it’s HD only, you’ll get HD only. With Amazon, you’re relying on them to put the 4K version of the title on the home page. Except they rarely do. No, with Amazon, you have to dig deep to find the bugger and then add it to your wishlist so that you don’t lose it again.
I had tremendous difficulties playing Good Omens in 4K when it was first released. Error galore. And I had even more difficulty trying to find the link to get help with Amazon (though it turns out when you do find the help page, the contact us section is bottom left-hand side – it’s not as obvious as you think it is when you’re trying to look for it). We then spent about an hour going through a scripted support process before the case was escalated to Amazon Prime Video’s specialist support team.
The thing is, the LG TV could play the 4K version of Good Omens just fine. Yet the newer Apple TV running Amazon’ s own app couldn’t. Eventually, Amazon managed to fix it, but it left a bit of a bad taste.
And now we have a new Amazon series called The Boys. It’s a very good black comedy about a world where superheroes are vile and managed by a massive agency who look after their PR, which comes in handy whenever collateral damage from a superhero rescue comes into play. It’s an exceptional series, but again, I can’t play it in 4K on the Apple TV.
Here are things I’ve tried:
Signed out of Amazon, then signed back in again
Restarted the Apple TV
Signed out of Amazon, deleted the Amazon Prime Video app, restarted the Apple TV, downloaded the Amazon Prime Video app, and then signed in again
Sacrificed a small goat to the tech god, “Sodslaw”
Admired the extremely impressive Apple TV 4K screensavers when attempting to escalate the issue with Amazon
The reason I got angry about this in the first place was that the TV app on Apple TV made it clear it was a 4K show. But when you clicked on the link to open it, an error from Amazon’s Prime Video app popped up.
I tried to search for The Boys within the app. No joy. And I tried on the web site – again no joy – until today (one day after the release). I added it to the Watchlist so that I wouldn’t lose it again.
I’ve been in touch with Amazon, and I think they’re escalating this – but they also wanted me to restart my router. I said that I didn’t think that was going to be necessary, but they insisted. And that’s when I lost my temper and left the chat.
Apple and Amazon need to work more closely together
Amazon needs more developers onto the tvOS app
Amazon needs better QA testers for the tvOS app
If these so-called “cord-cutting” services are to succeed, they need to work flawlessly across the many platforms that they’re on. And support for these services needs to be beefed up. Streaming is only going to get more complex – especially if 8K is around the corner (my prediction: won’t see anything serious for the next 2-3 years and even then we’ll still be struggling with 4K like we are right now).
I had originally written and long and waffly review last week, but I felt it was too nitpicky, but more specifically, too waffly. So I thought I’d try giving it another go.
I’ll start off by saying that alongside Peter Harness’ and Toby Hayne’s adaptation of Jonathan Strange & Mr. Norrell, Good Omens is one of the most faithful book adaptations I’ve ever come across.
It’s been some time since I last read the book, and indeed, I gave my only copy away a few months ago at Woking Railway Station so that others can enjoy the madcap antics of the angel Aziraphale and the demon Crowley. But as the series progressed, it all came flooding back.
The Good Omens TV mini-series shares a number of people across different Neil and Terry projects. For starters, the director Douglas Mackinnon and executive producer Caroline Skinner have both worked with Neil Gaiman on Doctor Who. Not forgetting David Tennant, of course. Gavin Finney (director of photography) and Rod Brown (executive producer) have worked together across Terry’s previous television adaptations: Hogfather, The Colour of Magic and Going Postal.
Cast-wise, perhaps only a budget afforded by a joint production with BBC Studios could pay for the likes of an all-star cast including Frances McDormand, Nick Offerman, Jon Hamm, Michael McKean, Michael Sheen, David Tennant, Miranda Richardson, Brian Cox, David Morrissey, and Benedict Cumberbatch. Though given how well read Good Omens is with the cast, I’m sure they’d have given up a hefty chunk of their usual salary to appear in the show. Though given Jeff Bezos is the world’s richest man, planning on some major space initiatives, he could afford to pay everybody on this production handsomely – several times over.
But it is the cast which makes this show so much fun to watch. Clearly Michael Sheen and David Tennant are having so much fun playing Aziraphale and Crowley respectively. These two hereditary enemies form a close bond over the many centuries since humanity was kicked out of the Garden of Eden, and are very happy with the status quo of things in the world (occasionally getting involved to help things along a bit). So when the Apocalypse comes a-calling, they’ve got to do something about it. They are the ultimate odd couple.
During their adventures, we come across weird and wonderful characters such as Agnes Nutter, a witch, who has written the world’s only truly accurate book of prophecies, which is inherited by her ancestor Anathema Device who sets out to stop the antichrist. But it turns out everybody has misplaced him. He was supposed to be given to the American Ambassador, but it turns out that the antichrist was given to an ordinary couple who raised him lovingly in a small village near an American airbase. His name is Adam, and on his 10th birthday when he wishes for a dog of his own, hell sends him a hell hound. But as he doesn’t know he is the antichrist, he just wants a small puppy. And the hell hound must obey him. So we see this big, snarling, more-teeth-than-should-be-healthy-for-a-dog, suddenly transform into the world’s cutest puppy.
We meet Newton Pulsifer, a man who loves computers, but every time he goes near one, it breaks. He ends up working for Witchfinder Sergeant Shadwell, who is absolutely convinced witches still exist and is recruiting people for his army. And it doesn’t require the use of computers.
We also meet the four horsemen of the Apocalypse who have modernised somewhat and now ride motorcycles. Except Pestilence has now retired and has been replaced by Pollution.
All these characters weave in and out of each other in order to find the antichrist and put a stop to the Apocalypse. Aziraphale and Crowley both have to contend with their relevant superiors. There’s a lovely scene in which Hastor, one of the Dukes of Hell, literally gets caught up in a telephone answering machine and is only freed when a cold calling “we understand you have been involved in an accident” agent calls Crowley’s phone. I feel a lot of people will be satisfied how that one plays out.
It’s such a fun show that the 6 hours simply fly by. It does very much feel like a 6-hour film – especially as it’s shot in 2.35:1 aspect ratio which is a much wider format than most TV shows (though an increasing number of TV shows are adopting that format – the most noticeable has been the excellent Fleabag).
I must admit I was moved to tears during the last episode. The last 30 minutes were mainly spent snot-filled sobbing. A vital part of good storytelling is making you care enough about the characters. And it wouldn’t be too long before it’s all over. But I was crying mainly because this felt like a very final, long goodbye to the wonderful Sir Terry Pratchett who couldn’t be around to see just how bloody good this all was.
The ending also caught me out. We end on the song, “A Nightingale Sang in Berkeley Square”, performed by Tori Amos, and that’s when the tears started flowing again.
But I can’t be too sad about the ending. Neil Gaiman has a deal with Amazon Studios for more things, and Narrativia, Terry Pratchett/Rhianna Pratchett/Rod Brown/Rob Wilkins production company, has a few projects up their sleeves too.
Good Omens comes highly recommended. Very, very funny, emotionally satisfying, and tremendous fun. TV shows rarely tick all the boxes, but this one absolutely does. I’d highly recommend the 4K version – which requires that you use Amazon Prime Video’s search function. Just do a search for “good omens” and you’ll find it in the search results. If you have a 4K TV, do yourself a favour and watch it in 4K.
(P.S. I would also highly recommend Dirk Magg’s audio adaptation of Good Omens too – available via Audible)