Fixing iTunes/Apple TV’s Breaking Bad Deluxe Edition audio commentary issue

While Apple did not directly get me there, they pushed me in the right direction. It turn out that if you go to Settings -> Audio and Video and set Surround Sound to Stereo, you’ll be able to hear the audio commentary tracks on the episodes of iTunes Breaking Bad Deluxe Edition. 

Why it doesn’t work when set to Best Quality Available or Dolby Digital I don’t know, but it sounds (haha) like a bug.  While you can swipe down during playback of video, to change some audio options – whatever you select doesn’t affect the audio track at all – you must select Stereo from the Settings menu.

When I told Apple about this, they wanted me to do a complete wipe and reset of the Apple TV.  I politely told them no.  Apple can go away and do their own tests – unless Apple want to pay me £500/hour to test their kit for them. That’s my professional fee.

This is with tvOS 10.11, the latest publicly released “stable” version.

I also just want to say that the online chat support from Apple is nearly useless. In the end I had to wait for a phone call, which failed, then I was put through – then finally figured out the issue – then received a further 4-5 automated calls at random intervals.

Why do I have sweater subtitles?

I was watching A Very Long Engagement via iTunes on the Apple TV, and was trying to get Siri to disable the second set of subtitles (since it’s a French film, it comes with English subtitles embedded within the film itself and cannot be disabled – but despite this, apparently a separate subtitles track exists and displayed).

This was the result:

ohsiri

I highly recommend going to Settings -> Audio & Video -> Subtitle Language = Off.  It’s set to Auto by default.  Don’t bother asking Siri, she lies.  After the above failure, she eventually understood what I said and told me that subtitles were off.  She lied!  So I disabled subtitles in the Settings menu and all was well.