Poll: Can I cancel my Virgin Media package?

This is a letter I’ve received from Virgin Media about a week ago, telling me that the price of my package is about to go up (by £3.99) after my special offer has finished.  Special offers usually apply to new customers, but Virgin do occasionally run special offers for existing customers.  And this is where things become very blurry…

.. I want to leave Virgin Media.  After 7 months use, the Tivo 6 box is pretty rubbish.  Stuck recordings.  Recordings that have failed to record correctly, and so on.  And it’s not just the box – that Virgin doesn’t carry Sky Movies fully in HD is a persistent problem that is not going away anytime soon.  And where is the 4K / UHD content?

Broadband has been fine for the most part, but I question whether I really need the 300Mbs and the contention that I have to fight with on a daily basis to get it.  The telephone service has been okay, but I don’t use it that often. So if Virgin were going to offer a cancellation fee-free way to get out of the contract before the price goes up, I’d take it. I’d look to move to a broadband-only account – no more TV subscriptions. I’ve decided that I’ll stick with the Apple TV 4K and various streaming services. That’s more than good enough for me these days.

ALAS!

As I’ve been told three times now by various phone operatives at Virgin Media, I can’t cancel the entire package without penalty as I’m still within the first 12 months of my contract, plus the fee isn’t going up until my special offers run out next year (they run alongside the minimum contract length).

So have Virgin Media contradicted themselves?  Could I still leave Virgin Media without a penalty fee now?  Could I pay the penalty fee and then pursue them through the courts?  I have no idea.  But when I see a letter like what Virgin Media has sent, it does suggest that I could.

Here’s the letter.  I was testing out the scan document feature in iOS 11, and I didn’t do a very good job of it.  You might need to click on the image to read it properly…