I finally went to see Star Wars: The Last Jedi this week after waiting it out and trying very hard to avoid internet spoilers. My patience was rewarded (of sorts) as I went to see it outside of peak hours at the local Guildford Odeon.
Using my Odeon Limitless pass to book the showing was one of the most difficult things I’ve experienced so far during the time I’ve had the subscription. I wanted to go to an earlier showing, but for some reason, the Odeon’s website was playing up. I wasn’t able to book the same slot again, or the later slot. For some reason, Odeon’s website locked off all uses of the Limitless cad and refused to let me use it.
As the Odeon is now very heavily reliant on the website for bookings, the availability of customer service via telephone is rather limited (9am – 4pm Monday – Thursday, 9am – 5pm Friday at all other times). I was booking this on Friday evening.
What really got my goat was that Odeon does not publish email addresses. Internet standards are ignored – an email to [email protected] bounced. This is extremely bad practice, Odeon. Let me, as a customer, choose how to contact you. Web forms aren’t always appropriate.
I had to wait until the following morning to call and try and sort this out – and even then, not much could be done. The system enabled me to book for the later Monday performance, but there wasn’t confirmation that credit I used from an Odeon Gift card to upgrade seating would be refunded immediately.
I popped along to the Odeon on Monday and found this:
As I didn’t use a debit or credit card for this booking, I usually pick up tickets at the Box Office. So I had to go to the confectionary counter to figure out what was going on. I was told that the ATM machines can dispense tickets with a booking reference, but it’s not entirely obvious from the choices on display:
Perhaps Odeon needs to reword that third option – just say that if you have a booking reference, you can pick up tickets using that rather than implying it may only be for Tesco and Business Voucher holders.
The third complaint was that it appears Odeon do not sell Butterkist Toffee Popcorn. I’m not a fan of the sweet or regular flavoured stuff served in buckets the size of my head. In the end, I chose Aero mint balls and the smallest Coke Zero at the extortionate price of £6.68. I’ll pay it, however, because I do like the Odeon and would still like to see cinemas remain in business. But if I had a family, kids and all, this would definitely bankrupt me if we visited regularly.
As for the film? It was alright. I think the sooner the main franchise moves away from the Skywalkers, the better.
.. because I feel they haven’t made it significantly clear as to the ownership / rights of the mobile phone you take out with them on a fixed monthly contract. In my case it’s 24 months, and you’re essentially tied into the EE ecosystem for upgrading even if you take them up on the annual upgrade plan.
My problem? I caved in after three months of using the iPhone 8 Plus and bought the iPhone X – despite the many, many times I’ve said to people I wouldn’t – including an article or two here too. As it so happens, I bloody love it. The screen, the size, the battery life, the Face ID – all of it. It is definitely the best iPhone Apple has ever produced, and I thought the iPhone 8 Plus was a pretty damn excellent beast.
So now I’ve bought the iPhone X – untethered from the shackles of EE or any other provider’s contract lock-in – I thought I could sell the iPhone 8 Plus through one of my usual go-to companies, Envirofone. They’ve been excellent in the past – but generally because I’ve been selling them phones that I’ve bought without any contract to any of UK telecom companies. I haven’t been on a pay monthly contract with a phone for well over 3 years that I’ve forgotten what it’s like. I’ve preferred to buy the handset outright and just buy a SIM only contract.
Haven’t heard anything from Envirofone for 4 days after they’ve received the device, I today received an email which read:
Thanks for trading-in your old device with Envirofone.
We’re very pleased to tell you that we’ve received your old device(s). However, we need to let you know that there’s a difference between the value you were originally quoted and our final offer.
Here are the details:
Apple iPhone 8 Plus 256GB EE
• Software or Hardware Faults : Device has been blocked or stolen
This is because one of your items hasn’t passed certain checks carried out by Checkmend. Every item we receive has to pass these checks before we can process your payment.
Unfortunately, following these checks, we can’t pay you for the following device(s).
Checkmend Certificate ID
Apple iPhone 8 Plus 256GB EE
XXXXXXXX XXXX XXXXXXX
If you think we’ve made an error, please email [email protected] and use the certificate ID above to find out more about why it hasn’t passed.
What concerned me more is what they didn’t say – what was going to happen to the phone that they have in their possession? So I first of all called EE and explained that I had bought the iPhone X and, in order to recoup the cost a bit, sold the iPhone 8 Plus to Envirofone, but it has come back as being “blocked or stolen”. The operator checked and confirmed neither was the case, only that the phone couldn’t be locked until after 6 months had passed. That’s fine, I said, they know it is locked to the EE network.
So I called Envirofone next. The operator there told me that EE still considers the iPhone 8 Plus their property and have been talking to such companies about the preventing of these still-in-contract devices from being sold. Yet, I am pretty sure that having read the terms and conditions of signing back up to EE, I did not see this clause. Indeed, you’ll be hard pushed to find it on the EE website itself.
I will be getting the handset back (via Special Delivery – thank goodness), and I’m still deciding what I’m going to do with it. Given I’m locked solidly into a two-year contract with EE and have never once missed a payment with them, I find the situation a farce. Luckily I can recoup the costs through other means, and it does give me a backup phone, but what an enormous pain in the rear end it is.
I’m annoyed with Envirofone as this stipulation is not mentioned anywhere during the point of sale process, nor is it made clear in the email above. The web site doesn’t mention it either. And neither does competitor Mazuma Mobile whom I emailed and received the following reply:
We have been notified by network providers that a high number of contract devices are being sold into the second-hand market (high street traders, recyclers etc)
As you may be aware, a network provider has legal title over a mobile device for the first 6 months of a new contract or upgrade and it will state within the contract terms that the device cannot be sold within this time.
We have been instructed to ensure any model received is thoroughly checked and to reassess the IMEI after the device is received.
So the telecoms companies are enforcing contractual obligations through third-party companies like Envirofone and Mazuma Mobile. I’m not sure how I feel about this. On one hand I can see why they have to do this, but similarly, as you’re paying off the mobile phone through the contract which you’re obligated to pay until such time the contract is either terminated by either party or the commitment period is over.
I was told by another operator at EE that I wouldn’t be able to use my iPhone X to upgrade next September – they’d only accept the iPhone 8 Plus.
Definitely going to terminate EE contract in 2019 and will either look at an alternative company or just switch to a SIM only contract and I’ll deal with the handset upgrades myself as and when.
EE’s a lovely company – technically very good and reliable – but I’m not keen on their contracts very much anymore. And EE – don’t expect me to buy anything new from you for a very long time now.
Do I regret buying the iPhone X? Not at all. But it’ll just take me a bit longer to pay it off than I would have liked.
(The bloody irony of all this is that I’m a member of EE’s “Listening Post” survey emails – the most recent of which is what should be done about mobile phones when you want to upgrade; I feel like re-answering that survey again with some carefully chosen words)
This is a letter I’ve received from Virgin Media about a week ago, telling me that the price of my package is about to go up (by £3.99) after my special offer has finished. Special offers usually apply to new customers, but Virgin do occasionally run special offers for existing customers. And this is where things become very blurry…
.. I want to leave Virgin Media. After 7 months use, the Tivo 6 box is pretty rubbish. Stuck recordings. Recordings that have failed to record correctly, and so on. And it’s not just the box – that Virgin doesn’t carry Sky Movies fully in HD is a persistent problem that is not going away anytime soon. And where is the 4K / UHD content?
Broadband has been fine for the most part, but I question whether I really need the 300Mbs and the contention that I have to fight with on a daily basis to get it. The telephone service has been okay, but I don’t use it that often. So if Virgin were going to offer a cancellation fee-free way to get out of the contract before the price goes up, I’d take it. I’d look to move to a broadband-only account – no more TV subscriptions. I’ve decided that I’ll stick with the Apple TV 4K and various streaming services. That’s more than good enough for me these days.
As I’ve been told three times now by various phone operatives at Virgin Media, I can’t cancel the entire package without penalty as I’m still within the first 12 months of my contract, plus the fee isn’t going up until my special offers run out next year (they run alongside the minimum contract length).
So have Virgin Media contradicted themselves? Could I still leave Virgin Media without a penalty fee now? Could I pay the penalty fee and then pursue them through the courts? I have no idea. But when I see a letter like what Virgin Media has sent, it does suggest that I could.
Here’s the letter. I was testing out the scan document feature in iOS 11, and I didn’t do a very good job of it. You might need to click on the image to read it properly…
Well, they’ve just taken that to a whole new level. A TV show called Halt and Catch Fire, which I’ve watched all three seasons within the past few weeks, is about to start season 4. So AMC are promoting it. It’ll be on Amazon Prime UK too. But, as they’ve done for Better Call Saul, any clips are strictly limited to the US only.
The irony is that season 4 of the show, which is a fictional drama that’s set around key points of the computer industry in the 80’s and 90’s (season 1 – IBM clones, season 2- starting up a BBS/online gaming company, season 3- much the same, with hints of the internet about to come on the scene) . Season 4 will heavily feature the internet. The same internet which I can’t view AMC’s clips because they’ve geoblocking all video on social media and on their web site.
Again, the official social media from AMC doesn’t cater for international users.
Halt and Catch Fire, along with HBO’s Silicon Valley which is also a favourite, is a brilliantly written and performed show that combines a strong storyline with the crazy technologies that I fell in love with as a kid.
On the 9th April this year, I paid for a variety of shore excursions for my trip on the Arcadia to Norway, Iceland and Ireland. One of them was for a tuk-tuk tour of Reykjavik. I’ve taken tuk-tuks before – I know they come in a variety of sizes and styles. But it wasn’t until I left the Arcadia and went shore side to see how cramped they were. One tuk-tuk looked as if people were crammed in there like sardines – one poor sod facing backwards looked very uncomfortable.
Then it was my turn.
Bloody hell, I’ve never known anything like it. I’m a big lad – both tall and, well, outwards (fat). There were two other people (presumably a husband and wife) who were sitting forwards, which left me, realistically, facing backwards in the middle seat. Given how high the floor was, it was physically painful to sit in that position for 90 minutes, so I left. I don’t pay £56 for 90 minutes of being super uncomfortable.
Or let me put it this way: you pay for a tour in a car, except you end up shoved in the boot. Would you pay for something like that? No, I didn’t think so. Not unless you’re a bit kinky.
I went back on board the Arcadia and made my way to the Shore Excursion desk (since nobody from the tour company pointed out there was a tour manager or anybody managerial shore side – in fact, nobody from the tuk-tuk company offered to assist me with anything). I was then told I should have spoken to a man called Frasier, but it would be pointless to do it there and then because it was “rush” hour. So I left for the shore side again and took the City Sightseeing tour bus instead.
When I got back from that, I managed to find Frasier and told him the problem. “Sorry,” he said, “but we cannot issue a refund because you saw what the tuk-tuks were like on the website, that there are all sizes of tuk-tuks, and we buy all tickets up front”. I went on to explain that yes, I saw what was on the web site, but it gave no indication whatsoever about what they were really like – that it was only until I saw them up close and personal could I make an assessment. And I DID try to get in them. Frasier told me flat out that there would be no refund, and that if I made a complaint, it would be referred back to them, and he’d still decline any refund.
So I went and cancelled my Dublin city tour.
I reached out to P&O on Twitter who reached out to the Shore Excursion team and said that the manager would get hold of me. If that manager is Frasier, there is little point. Also whoever the team leader for the Shore Excursion team is, they haven’t reached out to me yet since I made the complaint.
While I have generally enjoyed this cruise so far, and I have been looking at cruises from 2018 onwards – I am thoroughly hacked off with P&O regarding a single £56 refund. In the 17+ years I’ve been travelling (and I was married to a travel agent who has worked for Lastminute.com, Wexas, Royal Caribbean and Cruise.co.uk amongst others – and let me tell you that we did a heck of a lot of travelling together to all manner of destinations far and wide), I have NEVER had to make a complaint about anything travel related. Then along comes P&O Cruises – my first P&O cruise, but my second overall (the first was with Azamara) and they managed to hack me off big time because apparently I have to care about their contracts with their vendors.
So this will be my first and last cruise with P&O unless they pull their fingers out and do something. If we still cannot resolve the issue when I write to P&O’s head office, then I’ll take them through the small claims court. If I do end up buying another holiday from P&O again, I won’t be booking any of their shore excurions ever again.
The stupid thing is that I ended up not doing the Herdal Mountain Farm tour. I lost £52 for that. And I completely understand that – nobody needed to explain that to me. And because I am nice, I actually went down to the Shore Excursions desk as early as possible to apologise and say I wouldn’t be coming so that they didn’t have to wait around. So I did them a favour.
Oh, and the stupid thing about the tuk-tuk tour was they had to move the start time backwards from 9am to 8am. I could have had a refund then, apparently. I wish I took it. But I wouldn’t have known what these tuk-tuks are like until I got out there.
I’ll write more about my trips a bit later. Lots and lots of photos to come.