Yesterday, Hive Home suffered a major outage which prevented control of Hive systems remotely (from the app or the web site). Symptoms included being unable to log into the Hive web site and the app being able to control individual products.
Update: information on the recent outage can be found at The Register. I never received the apology email. No, it did not get sent to Spam. Checked G Suite’s email log. Nothing except the semi-regular updates which had been flowing normally since 14th March.
As you can see the Hive Home status page (which took them a while to update), it has been a rough ride. But thankfully the thermostat and the receiver continued to work manually. The lights? Not so much. Even now, the group of lights which I’ve allocated to my living room doesn’t appear in the circle view (yet they do in the list view) – but then again, I had to recreate the group because whatever is causing this problem nuked my groups.
Given the number of problems I’ve experienced with Hive Home over the past month or so, I am increasingly concerned that my decision to swap out my thermostat with the Hive system (which cost me £50 more than the quoted repair from British Gas) was a bad one.
Speaking of Centrica’s muck-ups, did I mention that I should have HomeCare with my boiler? I don’t appear to because:
- No documentation was ever sent in the post, with the exception of confirming of cancellation of another HomeCare account which was created in error due to the circumstances of the thermostat being broken and they had to charge £99 for the call out first. It took Centrica THREE months to get that cancellation confirmation out.
- No direct debits have been taken in respect to any HomeCare subscription, and never has any Direct Debit been established.
- No options within my British Gas account as to any options relating to HomeCare.
The irony of all of this is that I’ve switched to a British Gas product with basic boiler and pipe protection and having had all this confirmed in emails, would suggest that HomeCare was never truly established on my account in the first place. Even worse – when the tarrif change was confirmed, the emails neglect to publish my address properly – having had previous British Gas correspondence sent to the wrong address in the not too distant past, this worries me.
In short: Centrica – sort your systems and processes out. They’re buggy, inconsistent, and horribly unstable.
In other news: I shall be shortly shouting big time at Sky who have charged me an early termination fee for Sky Broadband despite telling me by phone that I would not be charged an early termination fee for cancellation because (a) I was out of the minimum contract term and (b) I was eligible to cancel without penalty anyway because they announced price rises for their broadband.
Is it just me? As technology marches on, it gets buggier, less reliable and ultimately becomes a burden. It’s like a stupid SkyNet. Terminator 27: Stupid Day.