As I’ve mentioned in a previous blog post, Sky wanted to charge an early termination fee for my broadband despite Ofcom’s ruling stating that one can move provider during the contract if they raise prices.
Then I re-read the subject line of their email again (while I was on the phone to them, causing me to laugh at the most awkward of moments):
Turns out they did charge me, but it was a mistake which has now been rectified. Not helped when Sky go out their way to hide their phone number on their web site. I’m all for self-help and everything, but sometimes – just sometimes – it’s quicker to do things over the phone.
On Tuesday I had BT Openreach pop around to convert my master telephone socket to cope with the new G.Fast protocol which allows me to download speeds up to 330Mbs and upload up to 50Mbs (though I’ve gone with a package that offers up to 160Mbs down, 30Mbs up).
While everything checked out on the master socket, and a new fancy faceplate fitted, Openreach didn’t have sufficient instructions from Zen Internet to be able to test internet connectivity. It turns out that the FRITZ! Box 7350 doesn’t contain a G.Fast modem. It can support VDSL up to 300Mbs, but itself cannot handle the protocol. So Openreach had to pull out a – controversially some would say (though I have no problem with the company or its products) – a Huawei MT992 G.Fast modem. A white box that connects to the DSL line with an ethernet port to connect to LAN 1 on the FRITZ! box. Openreach had the PSU and the box itself, but strangely not a RJ-11 DSL cable. So I nicked the one from the Sky Broadband router.
The next part was to figure out how to get the FRITZ! box routing through the LAN rather than the DSL connection. The Openreach engineer called Zen and they talked me through doing so. After a while, the router established a working internet connection and all was well. Or so I thought. Initial speed tests were showing 100Mbs down, and 27/28Mbs up. Upload speed is fine, but I’m missing a potential whopping 60Mbs. We made sure that the cable between the FRITZ! Box and the Huawei modem was capable of gigbit speeds, and that LAN1 LAN port was set to gigabit speed. It was.
The Openreach engineer left – he tested the line and demonstrated it was connecting at expected speeds. I, meanwhile, took the MacBook Pro and hooked it up to ethernet with Cat6 cable to LAN port 3. I achieved a maximum of 140Mbs down – an improvement over the Wi-Fi test. Single thread download, however, wasn’t pleasant – around 37Mbs. Since the majority of multimedia stuff is going to me multithreaded anyway – this isn’t too big of a problem for me – but hardly the stuff that Sky Broadband was offering at £12 less per month.
One extremely annoying problem that cropped up with the FRITZ! box was that my HP OfficeJet printer would not establish a stable connection via Wi-Fi despite being line of sight of the router. No matter what changes I made to the FRITZ! box’s Wi-FI settings, or ensuring it received the same IP each time, it would not hold connection. I had a pear of Netgear powerline adaptors to hand and hooked up the printer via ethernet – a ridiculous situation given the Sky Q Broadband router had no trouble with this at all. I had restarted the printer several times too. But with the powerline adaptors in place, the printer was finally on the network. It should be noted that I changed all of the FRITZ! box SSID and WPA passwords to match the old router to try and avoid having to reconfigure all my devices – by and large it worked. Even my “smart” scales connected just fine. But the HP printer? What a stubborn git.
The FRITZ! Box definitely seems to have some strange ideas over QoS, Wi-Fi channel management – but it has terrible throughput/range. With my iPhone and iPad upstairs, I achieve less than half speed of that downstairs. Signal strength seems strong, but throughput is not what I thought it would be. Definitely much weaker than previous routers I have used.
I’m shortly going to be testing a Netgear X10 Nighthawk R9000 router. This is a flipping expensive piece of kit – more expensive than many of Draytek SOHO routers that I’ve been using on and off over the past (nearly) 2 decades. But as I have a Netgear ProSAFE switch to hook up all my wired kit, and previous ISP provided routers have been rebadged Netgear routers which have worked very well, it seems sensible to invest in something that I hope will last 3-4 years and provide good range and throughput. If it doesn’t do what I hope it will do, it’s going right back. I need a stable home network & internet access for work AND play, and I’ll pay what I need to get it – though I will frown upon Zen’s choice of router if this thing fixes all the problems.
BTW, in Zen Internet’s customer portal it’s possible to find stats relating to the connection. I’m currently connected at 146981Kbs which equates to the kind of speeds I was seeing when connected via ethernet.
However, last night I did see substantial performance problems during the evening in which I couldn’t get download speeds above 30Mbs and upload speeds of around 10Mbs. Whether this was Wi-Fi or the broadband connection itself, I can’t say as yet. We’ll see what kind of speeds we get with the Nighthawk.
I’ll soon be changing my broadband ISP. I’ve been with Sky Broadband for a while, but as they are unlikely to re-introduce their Pro level package which featured a static IP address among a few other features that were extremely useful, so I had to look for an alternative – especially as (a) Sky are putting up their prices and (b) I’m at the end of the contract.
So I’ll be switching to Zen Internet – hopefully sometime this week. They provide a well-respected router from German firm AVM called the FRITZ!Box 7530 which arrived today via DPD.
FRITZ! seems like an odd choice of a brand name, as I always associate the word “fritz” with the phrase – “on the fritz”, which means something is broken. Hopefully that’s not going to be the case here!
I’ll be going from a 80Mbs down/20Mbs up connection to a G.Fast 160Mbs down/30Mbs up. Useful for downloading UltraHD content from Sky’s On Demand services. It’ll also be useful for work – especially having a static IP (which will save me £65 a year via NordVPN).
A BT engineer will need to pay a visit to replace the faceplate on the master phone socket in order to make use of G.Fast speeds (which can support speeds up to 330Mbs down and 50Mbs up – and it’s about an £8 difference between the products – if Zen proves themselves worthy, I’ll happily upgrade later down the line).