As I’ve mentioned in a previous blog post, Sky wanted to charge an early termination fee for my broadband despite Ofcom’s ruling stating that one can move provider during the contract if they raise prices.
Then I re-read the subject line of their email again (while I was on the phone to them, causing me to laugh at the most awkward of moments):
Turns out they did charge me, but it was a mistake which has now been rectified. Not helped when Sky go out their way to hide their phone number on their web site. I’m all for self-help and everything, but sometimes – just sometimes – it’s quicker to do things over the phone.
I’ll soon be changing my broadband ISP. I’ve been with Sky Broadband for a while, but as they are unlikely to re-introduce their Pro level package which featured a static IP address among a few other features that were extremely useful, so I had to look for an alternative – especially as (a) Sky are putting up their prices and (b) I’m at the end of the contract.
So I’ll be switching to Zen Internet – hopefully sometime this week. They provide a well-respected router from German firm AVM called the FRITZ!Box 7530 which arrived today via DPD.
FRITZ! seems like an odd choice of a brand name, as I always associate the word “fritz” with the phrase – “on the fritz”, which means something is broken. Hopefully that’s not going to be the case here!
I’ll be going from a 80Mbs down/20Mbs up connection to a G.Fast 160Mbs down/30Mbs up. Useful for downloading UltraHD content from Sky’s On Demand services. It’ll also be useful for work – especially having a static IP (which will save me £65 a year via NordVPN).
A BT engineer will need to pay a visit to replace the faceplate on the master phone socket in order to make use of G.Fast speeds (which can support speeds up to 330Mbs down and 50Mbs up – and it’s about an £8 difference between the products – if Zen proves themselves worthy, I’ll happily upgrade later down the line).