I like technology when it works. But when it doesn’t, which is often, I feel the time and money spent on it could have been put to better use.
For the past couple of weeks, my British Gas Smart Meter has been somewhat unreliable. One evening it disconnected itself from the network. I assume that there was a problem with the 3G connection which caused the problem, but it was off for a good number of hours. It came back online the following morning, thankfully.
The same thing happened yesterday, but it also took down the Hive system too. Okay, I doubt is what actually happened, but it’s very spooky that both issues happened at the same time…
When I went to check the boiler, the Hive receiver had a right light..
What followed was a series of multiple reboots of the Hive hub, multiple re-pairings of the receiver (shown above) and the thermostat, and while the receiver and the thermostat eventually talked to each other again, the app/hub wouldn’t acknowledge that the heating system was online. The app kept showing heating as being offline, but I could still operate the thermostat directly.
So I had to work from home today to give Hive technical support a call. They had me go through the same process, but they had to get the Hive hub (which is connected via ethernet via a switch which, in turn, is connected to the Netgear router) to re-pair as well. I’m not sure whether this is something that only Hive technical support can do, but there certainly wasn’t any user instructions that I could find to do this.
And this leaves me rather concerned. Hive technical support can look at my existing devices and turn them on or off. You are effectively handing control of your home to a third party. I’m now quite concerned about taking out any additional Hive products – especially the security cameras.
The technical support agent got everything re-paired again. Only to find out later that the app was out of sync with the thermostat. So I called Hive technical support again and was advised to reboot the hub. Which resolved the issue. They also upgraded the firmware of the hub. Which involved another reboot. But – touch wood – this has resolved the issue and everything is working as before.