I thought I’d check out SWR’s streaming video service on Friday on my way home from work. You have to be connected to the onboard Wi-Fi and have the SWR app installed on your phone. If you’re using CloudFlare’s 18.104.22.168 app, you’ll need to disable (or at least pause it) during your streaming experience.
There’s a reasonable choice of films including Darkest Hour, but I ask myself how long are you going to be on the train in order to watch a whole film? And can you pause/pick up the film later? Unfortunately, I didn’t get to try.
After not being about to get through to SWR’s smartcard services by phone and being asked to email them instead, I still have not received any kind of response to my query about replacing my smartcard after nearly a month. Pathetic.
There are days I want to reprogram South Western Railways’ IT systems with a fire axe (metaphorically speaking), because the level of screw-upage is extraordinary. How can a contactless system be such a pain in the arse? This is supposed to make buying train tickets easier, right?
Bought a ticket at Woking today. Added it to my “smartcard” (or as I like to call it “farcecard“) and tapped the ticket machine card reader again to verify it had the right ticket on it. It did.
Woking’s barriers refused to open with “Error 57: Seek Assistance” displaying the barrier screen and beeping at me like a pre-watershed swearfest.
On the train itself (the barrier guard told me that it may be because I’m using the old South West Trains card – but the tech shouldn’t have changed, and I have asked in the past if this would be a problem and was told it would not), the train guard swiped the card which returned a card error. Taking it out of my TfL wallet (which only contains my National Rail photocard and the SWR farcecard) and putting it against the machine allowed it to be read, and validated the ticket.
At Wimbledon, I got the beeping and error code 57 again. And around this time there was a Twitter conversation with a customer service representative with SWR:
So at lunch time at work, I tried giving their smartcard team a call. Kept getting cut off. Tried logging into my SWR account. No options whatsoever to order a replacement. The history of the tickets on the account is terrible – none of the tickets had a purchase date next to them.
As for SWR’s suggestion that the barcode (there isn’t one – there’s a long number across the back of the card), I just don’t think that could be an error unless there is something seriously wrong with their database. How does TfL cope with their systems (with greatly increased numbers travelling on their network)? Yes, occasionally glitches occur with TfL, but usually re-presenting the card works.
It’d be absolutely lovely if I could use my phone as my ticket – whether TfL-style contactless travel which is capped, or as a ticket within my Apple (or if I were to use Android, Android) Pay wallet. I doubt anything like that is going to happen for a substantial amount of time. And in the meantime I have a farcecard that I cannot easily predict whether it will work or not.
Paper tickets it has to be (which is also a PITA because I buy per travel as it works out cheaper for me than a weekly ticket – thanks to working from home one or two days a week).
UPDATE: The barriers at Wimbledon and Woking once again refused me entry. So as soon as I arrived back at Woking, I got the ticket machine to read my ticket. All good. *Screams silently*