Samsung’s going to be a bit busy for the next couple fo weeks
Now that the cat’s out the bag, I’ve been in touch with Carphone Warehouse (where I purhcased my Note 7) to try and clarify what I need to do to get a new, non-exploding Note 7. They’ve said:
I’m really sorry to hear you’ve been affected by the recent news about the Samsung Galaxy Note 7.
I called you today on [REDACTED] to discuss this further but I wasn’t able to reach you. As you’ve heard, there have been some reported faults with the battery on this particular phone. Because of this we have halted further handsets being ordered, and put a stop to any more handsets being dispatched as a precautionary measure.
Samsung have released the following status:
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. For more information, customers need to contact the customer service team on 0330 7261000.”
Alternatively, a replacement can be provided by ourselves directly as soon as we receive the stock. We don’t have a date at this point however as soon as we’ll know we’ll make an official announcement.
Please accept my sincere apologies for any upset or inconvenience that this matter may have caused you.
If you have any other questions please reply to this email or alternatively, you can call our Customer Support team on 0370 111 6565. Our lines are open Monday-Friday 8am-7pm, Saturday 9am-6pm and Sunday 10am-5pm.
I never received any notification that Carphone Warehouse tried to call. I did get a text message from them to say that Samsung were definitely recalling the phone, but that’s it. Anyway, I’ve swapped back to the Galaxy S7 Edge for the time being and tried to call Samsung UK when their office opened on Saturday only to be kept on hold for nearly an hour before I gave up. So I used their web site’s contact form to leave a message (along with serial number, etc.) to ask them what I need to do to get the phone swapped.
I’m giving Samsung until the end of the week to reply, otherwise I’ll just go through Carphone Warehouse (after all, that’s whom I paid and my contract is with them for the sale). If all else fails within the next two weeks, I’ll just return the phone and get my money back.
While I don’t have plans to go back to Apple, I’ll be watching this Wednesday’s presentation with interest over the iPhone 7, which leads me to think that the biggest problem with technology at the moment is that with everybody releasing a new device every year, Quality Assurance is being compromised. There’s not enough time to test the hardware and software: everything is being released too quickly. While I appreciate these companies have got to keep making money, they’re also harming their own products and reputation at the same time.
The Jungle Book Made Me Weep With Joy
I’ve always enjoyed the 60’s Disney version of the Jungle Book, but was blown away by the most recent live action/animation blend. Featuring complete artificial environments and creatures by my former employers MPC and Peter Jackson’s Weta Digital, this retelling of the Rudyard Kipling classic is much, much closer to the book than the cartoon. In many ways this reminded me of the John August/Tim Burton version of Charlie & The Charlie Factory – a more faithful (at least in tone) adaptation against the book than the previous incarnation.
But what struck me about this version of the Jungle Book is just how brilliant the visual effects came out. I’ve seen many films in which the effects, while pretty nifty, look more like an unplayable console game. Getting photorealism into VFX produced on computers is very, very difficult. But I do believe both MPC and Weta Digital have outdone Avatar in producing a very believable photorealistic environment, similarly populated with talking photorealistic animals.
The interaction between Mowgli and his wolf mother before Mowgli heads alone in the jungle made me shed a tear. It made me believe in the characters rather than think that, other than the actor playing Mowgli, the entire scene was completely artificial. THAT, my friends, is the sign of good VFX work. Of course, all this visual work is all helped along with great performances from the likes of Bill Murray as Balloo, Ben Kingsley as Bagheera, and Idris Elba as Shere Kahn. Christopher Walken as the massive King Louie is just brilliant.
I am incredibly proud of my former colleagues (many names stand out in the credits of people I worked with over eight years ago) at MPC for their work on this film. It’s by far the best work they’ve ever produced – more so than Prometheus which also blew me away with the quality of the visual effects work.
I’ll be buying the Blu-Ray as a keepsake. Jon Favreau is to be heartily congratulated on producing a film that everybody can enjoy. Including this soppy 40-year-old. This is Kipling done right.