Updates!

For my regular readers, I apologise for not updating this blog for a while as I’ve been very busy.  During the past month, I’ve passed my probation in the new job I started back in August and what with just having gone through the recent Black Friday/Cyber Monday, the weeks leading up to it have been extraordinarily busy.

I’ve cancelled Virgin Media and gone back to Sky for TV, phone and broadband (well, the phone not so much – I’ll be using my EE mobile for the most part and just keep the Sky landline for incoming calls).  I can tell you right now, the difference between Sky and Virgin is like night and day.  Sky Q has improved considerably in the 8 months or so since I originally joined Virgin with their Tivo 6 box.  The Tivo has been a massive disappointment what with TV programmes regularly suffering from messed up imagery/artefacts and I’ve not been able to delete all programs I’ve recorded either – they just end up stuck.  The whole Sky Cinema SD/HD thing was just awful.  So Virgin Media has been given the heave-ho permanently this time.

I’m a tiny bit disappointed that Sky has done away with their Sky Fibre Broadband Pro package which offered a static IP.  As I also work from home on a semi-regular basis, having a static IP makes a big difference when configuring access control lists for various endpoints.  But the max package I’m on is nevertheless not shabby in the least, and the lease times on IPv4 seems long enough – plus IPv6 has been re-enabled (took around 12 days after activation), so I’m dual stack here.

Getting back to Sky Q – there’s a new remote!  Instead of giving everybody two remotes for the main Sky Q box, there is just one.  It doubles as a touch-sensitive remote as well as being a regular clicky one – controllable from within the Sky Q menu settings.  I really like this approach and big kudos to Sky for taking on board feedback from customers.  It’s a real pleasure to use now.  But the biggest thing for me is the voice control.  I ask Sky Q to change the channel (and it will automatically select the HD version of that channel if available) as well as fast forwarding and rewinding X seconds or minutes.   It matches up with the Apple 4K TV just nicely.  If only we had a unified remote that could control both!

Sky Q now offers favourite channels – something that was sadly lacking last time.  It still needs a bit of tweaking: ideally, there should be a favourites button on the remote to take you to the TV guide that compliments the (new) existing feature of allocating favourites to the remote buttons.

Sky Cinema is back in full HD, and still offers a not unreasonable number of ultra HD (4K) content.  Unlike the Tivo V6 which didn’t offer anything at all.  And the best part is that Sky Cinema is only £10 a month for the duration of my 18-month contract.  Let’s hope we can do a deal again when it comes to renewing it!

For me, while I have had a massive speed drop from 300Mbs to 76Mbs (on average around 65Mbs), this isn’t a big problem.  Rarely do I achieve speeds above 150Mbs anyway – mainly because many websites simply won’t go above 100Mb due to bandwidth throttling at the hosting company – take a look at a lot of hosting packages and you’ll see what I mean.  But I’d rather Sky’s speeds with their brilliant Sky Q Hub than Virgin Media’s Intel-powered latency inducing SuperHub 3.

(BTW, not being paid by Sky to say these things – just a very happy customer with one exception – I have continually received “please return our equipment” SMSes and emails over the past month with threats to charge me despite the equipment being sent back with evidence of posting.  I think this has finally been resolved by speaking to an operator who got me to upload a scan of the Post Office receipt to a special section of Sky’s website.  So hopefully that’s that.)

Oh, and I’ve also replaced my Oppo 203 UltraHD Blu-Ray player with an Xbox One X – currently the most powerful console yet, with its 6 Teraflops of processing power.  It also has an UltraHD Blu-Ray player in it, and is much, much smaller than the Oppo.  I’ve been very impressed with it, but not so much with Microsoft Store who mucked up the extended warranty necessitating in two phone calls and a bunch of emails.  I’m not entirely sure the issue has been fully resolved as my account has weird XML related code embedded in the page where the warranty info is.  Let’s say that if I were considering a Surface Pro 2 which can cost up to £3k, I’d be very wary of buying it directly from Microsoft.  If they can’t get it right with an Xbox…

So that’s it so far!

Poll: Can I cancel my Virgin Media package?

This is a letter I’ve received from Virgin Media about a week ago, telling me that the price of my package is about to go up (by £3.99) after my special offer has finished.  Special offers usually apply to new customers, but Virgin do occasionally run special offers for existing customers.  And this is where things become very blurry…

.. I want to leave Virgin Media.  After 7 months use, the Tivo 6 box is pretty rubbish.  Stuck recordings.  Recordings that have failed to record correctly, and so on.  And it’s not just the box – that Virgin doesn’t carry Sky Movies fully in HD is a persistent problem that is not going away anytime soon.  And where is the 4K / UHD content?

Broadband has been fine for the most part, but I question whether I really need the 300Mbs and the contention that I have to fight with on a daily basis to get it.  The telephone service has been okay, but I don’t use it that often. So if Virgin were going to offer a cancellation fee-free way to get out of the contract before the price goes up, I’d take it. I’d look to move to a broadband-only account – no more TV subscriptions. I’ve decided that I’ll stick with the Apple TV 4K and various streaming services. That’s more than good enough for me these days.

ALAS!

As I’ve been told three times now by various phone operatives at Virgin Media, I can’t cancel the entire package without penalty as I’m still within the first 12 months of my contract, plus the fee isn’t going up until my special offers run out next year (they run alongside the minimum contract length).

So have Virgin Media contradicted themselves?  Could I still leave Virgin Media without a penalty fee now?  Could I pay the penalty fee and then pursue them through the courts?  I have no idea.  But when I see a letter like what Virgin Media has sent, it does suggest that I could.

Here’s the letter.  I was testing out the scan document feature in iOS 11, and I didn’t do a very good job of it.  You might need to click on the image to read it properly…

 

Damn it, Virgin Media, take responsibility for your services..

I’m generally happy with my Virgin Media package.  Okay, I’m not – I love the broadband, but the problem is with TV.  A number of artefacts appearing in recorded programs, along with a poor catch-up service, plus an app that constantly forgets my login credentials is making me regret my decision to move to Virgin Media in the first place.

Yet, Virgin Media keep rolling out the boilerplate, “Catch up is a free value added service” as if they are washing their hands of responsibility.  While I appreciate they get their feeds from multiple sources, it doesn’t mean they shouldn’t come down hard on their suppliers to ensure a hassle free service.

Sky’s catch-up service is/was practically impeccable in comparison – as was the image quality.  Sure, the navigation system was as weird as hell, but it worked.  I do seriously regret switching TV to Virgin – and come next year, I’ll be cancelling (and moving back to Sky[1]) unless I see a significant investment in time and money from Liberty Global in improving the service.  I gave up on Sky Cinema with Virgin because an increasing number of films weren’t available in HD.  I get better service with the NOW TV app on my LG TV.

Here’s a typical Virgin Media response:

Some updates..

Odeon Limitless – I’ve not been to the cinema in months, so this has become a money waster rather than a saver.  I’ve preferred to either watch movies on Sky Cinema, or buy movies on iTunes.

Virgin Media – The HomeWorks 300Mbs package has proven itself a most worthy purchase.  It’s quite amazing to watch things download over 200Mbs.  A 5Gb movie is downloaded in a matter of minutes.  Good Wi-Fi coverage throughout the house.

What’s less impressive is Virgin’s presentation of Sky Cinema.  There are titles that aren’t available in HD, and watching them on the Tivo V6 in SD is probably like watching a very badly pirated movie.  Additionally, Virgin doesn’t update their What’s New This Week movie section daily with each new movie Sky Cinema adds each day.  So I’ve removed Sky Cinema from my package, and upgraded my landline package to Talk More Anytime.

I’ve added Sky Cinema to my NOW TV subscription which costs half of what I’d be paying with Virgin.  The downside is that the LG app only offers 720p resolution, but upscales far better than Virgin’s offerings – and to be honest, you won’t see much difference in quality between 720 and 1080p.  In short – if you want the proper Sky Cinema experience, you’ll really need to take out a Sky satellite package.  But with Sky Q allegedly going broadband only next year, I’d be interested in checking out again then (but keeping the VM broadband).

BT8160 Call Filtering phones – Working like a treat.  VIP numbers won’t be filtered, but everybody else has to announce themselves before the phone even rings.  That’ll stop a lot of automated diallers for starters.   I do find the blue status light on the base station is a bit too bright at night on the handset I have in my bedroom.  Nothing a bit of gaffer tape can’t fix, though.

Downloading ALL the things! Switching from Sky to Virgin.. part one

For the past year, I’ve been pretty happy with Sky Fibre Broadband Pro with its static IP and IPv6 address.  But with anything that works well, I get restless. Actually, what I’m not so happy about is Sky Q, and Murdoch’s 21st Century Fox wanting to buy Sky.  But I can’t do anything about Sky Q until the end of August/early September.

So I’m intending to move to Virgin Media in small increments, starting with broadband and finishing with their TV service – albeit with a few changes.

The first is that I’m not going to have the Sky Cinema channels.  I find it’s better to rent (or in most cases, buy) movies on iTunes.  I’m also not as keen on the numerous TV channels out there – I barely watch more than 1% of them, so I don’t need the full TV package anymore.  My viewing mainly consists of Netflix, Amazon Prime, and YouTube (there are some surprisingly good vloggers out there).  So I’ll probably take out the basic Tivo 6 package come September.  For watching Sky Atlantic shows, I’ll probably just buy them on iTunes (Westworld, Game of Thrones) – cheaper than a subscription in most cases.

So I’ve ordered the Virgin Media HomeWorks package that delivers up to 300Mbs download and 20Mbs upload, with no traffic management.  The additional feature is that if things go wrong with the broadband connection, there’s next day engineer on-site call out available.  Plus a 24/7 helpline. Designed to cater for home workers, it seems the perfect package for my needs (I usually work from home at least once a month – plus there are all the times I’m on-call).

I’m switching my landline back to Virgin too (since Sky have increase line rental). While the vast majority of calls are made and received on my mobile phone, I find it’s still handy to have a landline.

So we’ll see how things go.  In particularly, I’ll be interested to see how well the Sky Q kit works with Virgin Media broadband.  I’ll write up my experiences, as always.