Yes, South Western Railways and smartcards again. But before I start there, I popped into Woking station’s platform 1 waiting room to check up on the lending library there:
Quite surprised to see the entire series eight of Inspector Morse there, along with a VHS copy of Carry on Up the Khyber. Good luck to the person whoever manages to find a portable VHS player (a joke I shamefully nicked off a work colleague).
Smart card. Fart card. Whatever.
My replacement SWR smart card has faired as well as the card it was replacing. Bought another single day return ticket to Wimbledon from Woking and went to check that it was valid on the same machine that issued it at Woking station.
The Computer Says No
Went up to the barriers at Woking and the dreaded “Seek Assistance” popped up. Several attempts. No joy. Went back to the ticket machine to verify – yep, it was readable and the ticket was found. So I showed the image above to the ticket inspector who advised that I tap in on a yellow contactless terminal on the platform. That should do it, he said. So I did. Green tick.
Merry-go-round broken down
Then the train I was to get down had developed a fault and I had to make my way to platform three and endure a delay of stopping at every single stop to Wimbledon – but at least I didn’t have to change at Surbiton.
Got to the barriers at Wimbledon:
So more explaining to the guards at the barriers and I was let out. The same will happen again this evening. I am so utterly fed up with the hassle South Western Railway’s smart card system has brought. It should not go wrong this often. I fully blame their IT department for this. It’s as if the ticketing system cannot communicate with the barriers properly to validate tickets.
Hard to believe it’s the 21st century
I’ll probably end up using paper tickets again. But I find these wasteful and a pain in the arse to have to take out of one’s wallet every time they need to go through a barrier or inspected by a train guard/inspector. Furthermore, by the time I’ve got home, the barriers at Woking are unmanned, leaving me with a useless paper ticket. They tend to build up in my wallet. If I remember, they’re discarded in the bin – but I’m sure that somebody will delve in there and try and find a way of reusing it.
I sincerely hope that with all these problems, the franchise owners, The First Group and MTR Corporation, lose the franchise at the earliest opportunity. Since they took over, the service (at least the suburban service) has been bloody dreadful. The ticket system is still stuck in the 20th century and is unreliable as hell.
On Monday I tried to buy a ticket on the smartcard at Woking station. Paid for it via contactless, and put my ticket on the reader to update it. Uh-oh, the machine had trouble updating my ticket. Tried again. Still problems. So I went to the counter and ask them what to do. They got a notebook which contains special tickets that are handwritten. So I traveled on that for the day – but encountered some resistance at Wimbledon as the guard was not familiar with the SWR smart card system and insisted that I had to get a return ticket from the ticket office. Nope, the ticket office said, the paper I had was sufficient as they couldn’t deal with SWR smart cards. And indeed, within the London zone, none of the ticket machines can handle smart cards. And none of ticket offices, regardless of location, can deal with smart cards either.
Learn. Improve. Maybe unite?
It’s about time that we started to go down the route of TFL and use contactless credit/debit cards. Whether they be physical cards, or virtual cards stored on our phones or smart watches. I’d much prefer to use my phone to act as my ticket than the current system. Travelling with TFL is almost effortless. It’s not without a few problems, but considerably less than that of SWR.