Vitality Insurance’s Apple Watch Offer fails to reliably read Apple Health data

Update: Having submitted Apple Health data from the past few months (via a series of screenshots) direct to Vitality by email, they added it to my account and the system now appears to be working by itself. However, it’s too little/too late because I’m going to pay the balance off manually and move over to Samsung Gear S3 + the Galaxy S8+.

Technology.  It can be such a pain in the gluteus maximus at times. And no more so when as an insurance company, you’re trying to innovate within the health insurance market by offering customers a heavily discounted Apple Watch in exchange for the user getting fitter (which means they’re less liable to make a claim).

For that very reason I sold my old Apple Watch and traded it in for the Vitality Apple Watch – a 42mm series 2 Nike model for £99.  I figured that an incentive like this would help me walk (including fast walking) more if I didn’t have to pay any more than I already had.

In terms of the watches, there is very little difference between the regular Apple Watch and the Nike branded model other than the straps and watch face, which I love.

Along with the Withings smart scales, I’ve been recording my steps within Apple Health and it’s been working just fine.  But I’ll be darned if I can get the Vitality app on my iPhone 7 Plus to read data from Apple Health so that they can track my progress and decide – if at all – I need to pay any further for the watch.

Things have got to the point where BBC News has picked up on the problem. The app tells me that it’s connected with Apple Health, but no data is ever exchanged between both apps.   You’re supposed to collect 10 points for connecting Apple Heath and the Vitality app, but nope.  Absolutely nothing.  Nada.  Kaput.

Vitality released an app update yesterday, but that did nothing.  So we may be in for a long wait before things start working properly.  I’ve already been in touch with Vitality about this, so they are aware that I’m having problems – as to what they’ll do with the payments remains to be seen.

As a side note, why is the Vitality main web site hosted in South Africa?  Member details appear to be stored within a datacentre based in Slough, however.  Very odd.  But at least my health data remains in the UK.  Hopefully.  I doubt my health data on the Watch or iPhone is shared with Apple in the US.