My Sky "Complainty" is resolved!

(Well, hopefully.  A solution has been proposed, I have accepted.)

Good to see Sky stepping up (finally) and have acknowledged my complaint(y), and what's good is that they haven't tried to palm me off with a refund or cash - just a straight forward resolution that gets the matter resolved.  I appreciate the resolution team's efforts.  Thank you.

(See the original post, My Sky "Complainty", for more info)