I finally went to see Star Wars: The Last Jedi this week after waiting it out and trying very hard to avoid internet spoilers. My patience was rewarded (of sorts) as I went to see it outside of peak hours at the local Guildford Odeon.
Using my Odeon Limitless pass to book the showing was one of the most difficult things I’ve experienced so far. I wanted to go to an earlier showing, but for some reason, the Odeon’s website was playing up. I wasn’t able to book the same slot again, or the later slot. For some reason, Odeon’s website locked off all uses of the Limitless cad and refused to let me use it.
As the Odeon is now very heavily reliant on the website for bookings, the availability of customer service via telephone is rather limited (9am – 4pm Monday – Thursday, 9am – 5pm Friday at all other times). I was booking this on Friday evening.
What really got my goat was that Odeon does not publish email addresses. Internet standards are ignored – an email to [email protected] bounced. This is extremely bad practice, Odeon. Let me, as a customer, choose how to contact you. Web forms aren’t always appropriate.
I had to wait until the following morning to call and try and sort this out – and even then, not much could be done. The system enabled me to book for the later Monday performance, but there wasn’t confirmation that credit I used from an Odeon Gift card to upgrade seating would be refunded immediately.
I popped along to the Odeon on Monday and found this:
As I didn’t use a debit or credit card for this booking, I usually pick up tickets at the Box Office. So I had to go to the confectionary counter to figure out what was going on. I was told that the ATM machines can dispense tickets with a booking reference, but it’s not entirely obvious from the choices on display:
Perhaps Odeon needs to reword that third option – just say that if you have a booking reference, you can pick up tickets using that rather than implying it may only be for Tesco and Business Voucher holders.
The third complaint was that it appears Odeon do not sell Butterkist Toffee Popcorn. I’m not a fan of the sweet or regular flavoured stuff served in buckets the size of my head. In the end, I chose Aero mint balls and the smallest Coke Zero at the extortionate price of £6.68. I’ll pay it, however, because I do like the Odeon and would still like to see cinemas remain in business. But if I had a family, kids and all, this would definitely bankrupt me if we visited regularly.
As for the film? It was alright. I think the sooner the main franchise moves away from the Skywalkers, the better.
Currently airing on the Netflix, the subscription internet TV streaming service is a title called The End of the F***ing World. It is an adaptation of a graphic novel and was made by E4 and Netflix.
Sometime in early May 2017, I received the following letter – as did all my neighbours – about upcoming filming on our street. For me, having worked on a fair number of Hollywood blockbusters in my time (granted, in the post-production sector – though I did do a bit of travelling and got to studios and even set visits on the odd occasion), the whole thing felt surreal. I blanked out bits to protect phone numbers and locations.
I only started seeing them set-up for the filming on the day itself (one day after my 41st birthday!) as I had to head to work, but the final shots can be seen in the cafe sequence in episode one of The End of The F***ing World in which our two protagonists (or maybe even antagonists – it’s certainly not a black and white situation) are having something to eat – you can see the road I live on (but thankfully not my house) in the background.
As for the show itself? It’s extremely dark. Somebody compared it to a really messed up Wes Anderson film. I kind of thought it felt like Harold & Maude, but except Maude being a teenager and a lot more antagonistic (at least in the beginning). Whatever you compare it to, the whole thing is a very dark tale. But it must be said that the performances from the two leads are outstanding, and production values are top notch.
I’m very glad I don’t work for a hosting company anymore because I’d hate to have to coordinate and apply the forthcoming patches across a big estate. That’s not to say I won’t have to do something since my work involves the system management of several large sites and as such, will need to work with the hosting partners to ensure that patching is performed correctly.
.. because I feel they haven’t made it significantly clear as to the ownership / rights of the mobile phone you take out with them on a fixed monthly contract. In my case it’s 24 months, and you’re essentially tied into the EE ecosystem for upgrading even if you take them up on the annual upgrade plan.
My problem? I caved in after three months of using the iPhone 8 Plus and bought the iPhone X – despite the many, many times I’ve said to people I wouldn’t – including an article or two here too. As it so happens, I bloody love it. The screen, the size, the battery life, the Face ID – all of it. It is definitely the best iPhone Apple has ever produced, and I thought the iPhone 8 Plus was a pretty damn excellent beast.
So now I’ve bought the iPhone X – untethered from the shackles of EE or any other provider’s contract lock-in – I thought I could sell the iPhone 8 Plus through one of my usual go-to companies, Envirofone. They’ve been excellent in the past – but generally because I’ve been selling them phones that I’ve bought without any contract to any of UK telecom companies. I haven’t been on a pay monthly contract with a phone for well over 3 years that I’ve forgotten what it’s like. I’ve preferred to buy the handset outright and just buy a SIM only contract.
Haven’t heard anything from Envirofone for 4 days after they’ve received the device, I today received an email which read:
Thanks for trading-in your old device with Envirofone.
We’re very pleased to tell you that we’ve received your old device(s). However, we need to let you know that there’s a difference between the value you were originally quoted and our final offer.
Here are the details:
Apple iPhone 8 Plus 256GB EE
• Software or Hardware Faults : Device has been blocked or stolen
This is because one of your items hasn’t passed certain checks carried out by Checkmend. Every item we receive has to pass these checks before we can process your payment.
Unfortunately, following these checks, we can’t pay you for the following device(s).
Checkmend Certificate ID
Apple iPhone 8 Plus 256GB EE
XXXXXXXX XXXX XXXXXXX
If you think we’ve made an error, please email [email protected] and use the certificate ID above to find out more about why it hasn’t passed.
What concerned me more is what they didn’t say – what was going to happen to the phone that they have in their possession? So I first of all called EE and explained that I had bought the iPhone X and, in order to recoup the cost a bit, sold the iPhone 8 Plus to Envirofone, but it has come back as being “blocked or stolen”. The operator checked and confirmed neither was the case, only that the phone couldn’t be locked until after 6 months had passed. That’s fine, I said, they know it is locked to the EE network.
So I called Envirofone next. The operator there told me that EE still considers the iPhone 8 Plus their property and have been talking to such companies about the preventing of these still-in-contract devices from being sold. Yet, I am pretty sure that having read the terms and conditions of signing back up to EE, I did not see this clause. Indeed, you’ll be hard pushed to find it on the EE website itself.
I will be getting the handset back (via Special Delivery – thank goodness), and I’m still deciding what I’m going to do with it. Given I’m locked solidly into a two-year contract with EE and have never once missed a payment with them, I find the situation a farce. Luckily I can recoup the costs through other means, and it does give me a backup phone, but what an enormous pain in the rear end it is.
I’m annoyed with Envirofone as this stipulation is not mentioned anywhere during the point of sale process, nor is it made clear in the email above. The web site doesn’t mention it either. And neither does competitor Mazuma Mobile whom I emailed and received the following reply:
We have been notified by network providers that a high number of contract devices are being sold into the second-hand market (high street traders, recyclers etc)
As you may be aware, a network provider has legal title over a mobile device for the first 6 months of a new contract or upgrade and it will state within the contract terms that the device cannot be sold within this time.
We have been instructed to ensure any model received is thoroughly checked and to reassess the IMEI after the device is received.
So the telecoms companies are enforcing contractual obligations through third-party companies like Envirofone and Mazuma Mobile. I’m not sure how I feel about this. On one hand I can see why they have to do this, but similarly, as you’re paying off the mobile phone through the contract which you’re obligated to pay until such time the contract is either terminated by either party or the commitment period is over.
I was told by another operator at EE that I wouldn’t be able to use my iPhone X to upgrade next September – they’d only accept the iPhone 8 Plus.
Definitely going to terminate EE contract in 2019 and will either look at an alternative company or just switch to a SIM only contract and I’ll deal with the handset upgrades myself as and when.
EE’s a lovely company – technically very good and reliable – but I’m not keen on their contracts very much anymore. And EE – don’t expect me to buy anything new from you for a very long time now.
Do I regret buying the iPhone X? Not at all. But it’ll just take me a bit longer to pay it off than I would have liked.
(The bloody irony of all this is that I’m a member of EE’s “Listening Post” survey emails – the most recent of which is what should be done about mobile phones when you want to upgrade; I feel like re-answering that survey again with some carefully chosen words)
I’ll post a much longer review, but here’s my take on the Animoji phenomenon – Andy Serkis in the ultra-low budget reboot of a reboot of Planet of the Apes (though I seem to be doing of an impression of David Attenborough for no reason whatsoever):