.. because I feel they haven’t made it significantly clear as to the ownership / rights of the mobile phone you take out with them on a fixed monthly contract. In my case it’s 24 months, and you’re essentially tied into the EE ecosystem for upgrading even if you take them up on the annual upgrade plan.
My problem? I caved in after three months of using the iPhone 8 Plus and bought the iPhone X – despite the many, many times I’ve said to people I wouldn’t – including an article or two here too. As it so happens, I bloody love it. The screen, the size, the battery life, the Face ID – all of it. It is definitely the best iPhone Apple has ever produced, and I thought the iPhone 8 Plus was a pretty damn excellent beast.
So now I’ve bought the iPhone X – untethered from the shackles of EE or any other provider’s contract lock-in – I thought I could sell the iPhone 8 Plus through one of my usual go-to companies, Envirofone. They’ve been excellent in the past – but generally because I’ve been selling them phones that I’ve bought without any contract to any of UK telecom companies. I haven’t been on a pay monthly contract with a phone for well over 3 years that I’ve forgotten what it’s like. I’ve preferred to buy the handset outright and just buy a SIM only contract.
Haven’t heard anything from Envirofone for 4 days after they’ve received the device, I today received an email which read:
Thanks for trading-in your old device with Envirofone.
We’re very pleased to tell you that we’ve received your old device(s). However, we need to let you know that there’s a difference between the value you were originally quoted and our final offer.
Here are the details:
Item Quoted Price Revised Price Notes Apple iPhone 8 Plus 256GB EE 570.00 0.00 • Software or Hardware Faults : Device has been blocked or stolen
This is because one of your items hasn’t passed certain checks carried out by Checkmend. Every item we receive has to pass these checks before we can process your payment.
Unfortunately, following these checks, we can’t pay you for the following device(s).
Item Reported Checkmend Certificate ID Apple iPhone 8 Plus 256GB EE Reported failed XXXXXXXX XXXX XXXXXXX
If you think we’ve made an error, please email email@example.com and use the certificate ID above to find out more about why it hasn’t passed.
What concerned me more is what they didn’t say – what was going to happen to the phone that they have in their possession? So I first of all called EE and explained that I had bought the iPhone X and, in order to recoup the cost a bit, sold the iPhone 8 Plus to Envirofone, but it has come back as being “blocked or stolen”. The operator checked and confirmed neither was the case, only that the phone couldn’t be locked until after 6 months had passed. That’s fine, I said, they know it is locked to the EE network.
So I called Envirofone next. The operator there told me that EE still considers the iPhone 8 Plus their property and have been talking to such companies about the preventing of these still-in-contract devices from being sold. Yet, I am pretty sure that having read the terms and conditions of signing back up to EE, I did not see this clause. Indeed, you’ll be hard pushed to find it on the EE website itself.
I will be getting the handset back (via Special Delivery – thank goodness), and I’m still deciding what I’m going to do with it. Given I’m locked solidly into a two-year contract with EE and have never once missed a payment with them, I find the situation a farce. Luckily I can recoup the costs through other means, and it does give me a backup phone, but what an enormous pain in the rear end it is.
I’m annoyed with Envirofone as this stipulation is not mentioned anywhere during the point of sale process, nor is it made clear in the email above. The web site doesn’t mention it either. And neither does competitor Mazuma Mobile whom I emailed and received the following reply:
We have been notified by network providers that a high number of contract devices are being sold into the second-hand market (high street traders, recyclers etc)
As you may be aware, a network provider has legal title over a mobile device for the first 6 months of a new contract or upgrade and it will state within the contract terms that the device cannot be sold within this time.
We have been instructed to ensure any model received is thoroughly checked and to reassess the IMEI after the device is received.
So the telecoms companies are enforcing contractual obligations through third-party companies like Envirofone and Mazuma Mobile. I’m not sure how I feel about this. On one hand I can see why they have to do this, but similarly, as you’re paying off the mobile phone through the contract which you’re obligated to pay until such time the contract is either terminated by either party or the commitment period is over.
I was told by another operator at EE that I wouldn’t be able to use my iPhone X to upgrade next September – they’d only accept the iPhone 8 Plus.
Definitely going to terminate EE contract in 2019 and will either look at an alternative company or just switch to a SIM only contract and I’ll deal with the handset upgrades myself as and when.
EE’s a lovely company – technically very good and reliable – but I’m not keen on their contracts very much anymore. And EE – don’t expect me to buy anything new from you for a very long time now.
Do I regret buying the iPhone X? Not at all. But it’ll just take me a bit longer to pay it off than I would have liked.
(The bloody irony of all this is that I’m a member of EE’s “Listening Post” survey emails – the most recent of which is what should be done about mobile phones when you want to upgrade; I feel like re-answering that survey again with some carefully chosen words)